We will do everything possible to take appropriate technical means to ensure that you can access, update and correct your registration information or other personal information provided when using our services. When accessing, updating, correcting, and deleting the aforementioned information, we may require you to verify your identity to ensure account security. For the collection and use of additionally collected personal information, you can give or withdraw your consent at any time. After you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the processing of your personal information based on your prior authorization that already has taken place. Our website will not collect and use users' personal information in violation of laws, regulations or the agreement between both parties; if the user's personal information collected and stored by Our Website is wrong, users can request Our Website to correct it. If you want to modify your personal information or other personal data, you can log in to the personal account center to modify the information or send an email to
[email protected] to contact us. In principle, for all reasonable requests, we do not charge fees, but for repeated requests that exceed reasonable limits, we will charge a certain fee depending on the circumstances. For those that are unnecessarily repetitive, require excessive technical means (for example, requiring the development of new systems or fundamental changes in existing practices), or pose a risk to the legal rights of others, or are very impractical (for example, involving information stored on backup tapes) request, we may decline them.
In the following situations, we will not be able to respond to your request in accordance with the requirements of laws and regulations:
1. Related to national security and national defense security;
2. Related to public security, public health, or major public interests;
3. Related to criminal investigation, prosecution and trial;
4. There is sufficient evidence that you have malice intentions or are abusive of rights;
5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations.
About cancellation: If you want to cancel your account, you need to send an email to
[email protected] to contact us. After the account is permanently canceled, you will give up the following assets and rights:
1) Please understand that the account information will be cleared and cannot be recovered. Your account information will be cleared, and you will not be able to log in to the account in any way, and this operation cannot be reversed.
2) Permission records will be cleared and cannot be recovered. All authority records owned by this account will be cleared and this operation cannot be reversed.
3) The transaction records will be cleared and cannot be recovered. All order transaction records under this account will be cleared and cannot be recovered. Please ensure that all transactions have been completed and there are no disputes.
4) The accumulated points in the account will be cleared and cannot be recovered, and all the exchange product records under the account will be cleared, and this operation cannot be recovered.
5) Favorites and information export records will be cleared and cannot be restored. All previous favorites and information export records of this account will be cleared, and this operation cannot be reversed.